RETURN & REFUND POLICY
Not in love with your new purchase? Our customer service team is here to support you, we’d be more happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
After your order has been placed, you have 4 hours to contact our customer service and request order modifications or a cancellation. After 4 hours, your order has already been placed in production and can no longer be modified. Buyers assume all risks when choosing the wrong style and size of their purchase, no return or refund is accepted in this case. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Size Guide link to find your best fit!
Submit a Return/Refund request
We are doing our best to ensure product quality and order accuracy. However, if your item has arrived later than committed time (Detail here) or it is received as a damaged item, poor-quality printing or incorrect product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
In case your shipment's stopped or lost by the carrier, we are sure to check with them and resend your item at no fee. If the order is returned due to wrong address, please confirm shipping address again, after it comes back, we will have it resent to you.
All the printings are provided on demand so in case of return/refund, received item does not need returning. If the size or the color is wrongly placed, we're willing to help on processing another one with a discount (Contact us for detail).
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item and contact one of our heroes through our Contact us.
Duration of Refund processing:
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you. The refund duration’s depended on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
Remember, once you receive your item, you have 30 days to submit a return/refund request. The product is unwashed, unworn and unused.